Privacy Policy
Les Solutions BrightOnLABS Inc. helps protect the confidentiality of the personal information of all its clients and employees in the course of its business activities. This privacy policy aims to define the collection, use, and disclosure of this information.
Commitment to Privacy
The personal information of clients, employees, and job applicants is treated confidentially by Les Solutions BrightOnLABS Inc. We collect, retain, and use only the information necessary for the sole purpose of providing the products and services required by clients and managing the needs of our employees and job applicants.
Information Protection
We have implemented administrative and technical safeguards to ensure the confidentiality and security of your data, protecting it against unauthorized access. The personal information we collect is stored in a secure environment. Our employees strictly adhere to the confidentiality of your information.
To ensure the security of your personal information, we use the following measures:
SSL (Secure Sockets Layer) protocol;
Access management with specific authorizations;
Use of identifiers, secure passwords, and double authentication where possible;
Anonymization of training data (generating synthetic data).
We are committed to maintaining a high level of confidentiality by integrating the latest technological innovations to secure our activities.
Collection of Personal Information
We collect various personal information, such as your contact details (name, address, email, phone number), identification data, information provided by or on behalf of our clients, billing information (billing address, bank details, payment information), communication and marketing preferences, and information related to the use of our website (statistical data, cookies, etc.).
The aforementioned data is collected via the online forms you complete on our website, through email exchanges, and via our appointment booking platform (HubSpot Meetings and Google Workspace). Subsequently, this data may be entered into our secure access databases.
Retention Period of Personal Information
We retain the contact details of our clients and the data from their projects. The retention period for this data is determined based on the nature of our activities. In terms of infrastructure asset management, long-term data retention is necessary to ensure evolutionary monitoring. For more information on the retention period of your information as a client, you can contact our Personal Information Protection Officer, Jean-François Linteau Labonté, by phone at 418 806-1004 or by email at jean-francois.labonte@brightonlabs.ai.
Disclosure to Third Parties
We do not sell, trade, or otherwise transfer your personally identifiable information to third parties. This does not include trusted third parties who assist us in operating our website or conducting our business, as long as those parties agree to keep this information confidential.
Right to Withdraw Consent to Communication or Use of Personal Information
Emails
We use the email address you provide to send you information and updates related to your requests, occasional company news, information about related services or products, etc. If at any time you wish to unsubscribe and no longer receive emails, simply consult the detailed unsubscribe instructions included at the bottom of each email.
Website – Browsing Cookies
In order to facilitate and optimize your browsing on our platforms, we use cookies (commonly known as cookies). Cookies are small text files that are downloaded and stored in your device's memory when you visit web pages. The cookies used by our company do not collect personal information about you. You can change your consent preferences at any time by clicking on our consent manager icon, located at the bottom left of our website.
Website – Statistics
We use analytics tools such as Google Analytics on our website to collect, analyze, measure, and present data on visits made. The goal is to better understand and optimize the use of our website.
Les Solutions BrightOnLABS records this type of information, including:
The number of visitors;
The most visited pages;
The technology used by users;
Referring sites;
The country of origin of users.
The information collected by Google Analytics is transferred to Google's servers located outside of Canada and may be processed in the countries where Google operates servers. This data may be subject to the legislation of these respective countries. For more information about this analysis tool, please consult the available documentation (in English only).
Right of Access
We respect the right of access and rectification of individuals who wish to consult, modify, or delete their personal information in our possession.
To exercise this right, please send your written request to our office:
Les Solutions BrightOnLABS
679, Morin Street
Québec City (Québec), Canada G1M 2B9
P. 418 418-1004
E. contact@brightonlabs.ai
Requests and Complaints
For any questions, requests, or complaints regarding our personal information protection practices, please contact our Personal Information Protection Officer:
Jean-François Linteau Labonté
T. 418 806-1004
C. jean-francois.labonte@brightonlabs.ai